The Art of Customer ServiceIt begins with “hello” and never really ends.

I had not walked 30 feet into the hotel before three different employees greeted me: the valet, the doorman, and the custodian. Each person looked up from the task at hand to say hello and smile. Was it because I was wearing a suit? No, it was because the hotel was the Four Seasons. This greeting had a tremendous impact on my entire experience at that hotel. That initial encounter set atone for the rest of my visit that magically rubbed off on everyone in the business meetings…

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