When Mayday Becomes Payday

Posted by on Sep 26, 2013 in Blog, New Blog

One of the trickiest issues with technology is how to effectively support customers.    This can be as simple as helping customers recover their login to a password protected website or as complicated as setting up a new home entertainment system.   Today,  Amazon chief Jeff Bezos unveiled Mayday, a really cool approach to tackling this issue.  When you press a special “Mayday” button on their Kindle tablet, a live person appears in a video screen to help.  Within 15 seconds.  And they can takeover your screen and help you through whatever is frustrating you.     This is a...

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PREMIUM PRACTICE TODAY: Time, Travel, and All That Jazz: the Things We Value Most

Posted by on Apr 28, 2013 in Editor

PREMIUM PRACTICE TODAY: Time, Travel, and All That Jazz: the Things We Value Most

Making smart financial choices has enabled these surgeons to enjoy the fruits of their labors. Successful surgeons who have made the right moves through tough times are rewarded with loyal patients, steady referrals, and a healthy bot-tom line. This article explores how a handful of them are enjoying the perks of success in their downtime…               Download the full blog       ...

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Impact of ORA on Refractive Cataract Surgery and the Premium Channel Offering

Posted by on Apr 12, 2013 in Published Works, Report

Impact of ORA on Refractive Cataract Surgery and the Premium Channel Offering

Intraoperative Aberrometry, a term describing the use of a wavefront-sensing device during cataract surgery, has been available in the US since 2008. First commercialized as the ORange® System, developer WaveTec Vision (Aliso Viejo, CA), has continued to develop the technology through a series of software and hardware modifications to improve utility of the device during cataract surgery… Tags: WaveTec Vision, time, Cataract, premium, surgery, refractive, Vision, Cataract surgery, Wavefront, Technology Download the full article   ...

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Carl Zeiss ASCRS symposium

Posted by on Mar 21, 2012 in Engagements

Carl Zeiss ASCRS symposium

April 21 , 2012 (Chicago, IL) Hosting & Interviewing | “Technology That Matters:  Candid Conversations with Three Leaders”   City/State/Country: Chicago, Illinois USA Venue: Hyatt McCormick Place Hotel – CC10 Date: Saturday, April 21, 2012 Registration: 11:30 AM – 12:00 PM (and lunch) Meeting Time: 12:00 PM – 1:00 PM Room Location: CC10 Supported By: Carl Zeiss Meditec   Faculty Ike K. Ahmed, MD, FRCSC Roger F. Steinert, MD R. Bruce Wallace, III, MD For details and registration, go to:...

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Groupon for Surgery: A Bad Idea

Posted by on Sep 27, 2011 in Blog

Like many of you, I get a daily Groupon e-mail and will often take a look and see what special deal is being offered.   I admit to being intrigued by the upcoming Tomato Battle taking place in my town next weekend (modeled after the annual rite in Bunyol, Spain), but I’ll leave it up to a few thousand others to enjoy that event.   While I have serious reservations about the longevity of the business model (which were confirmed by Groupon’s recent financial reporting), this type of offering has struck a nerve with deal-seeking consumers whose spending patterns have been permanently...

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