PREMIUM PRACTICE TODAY: Health Care Reform: Past, Present, and Future

Posted by on Nov 28, 2013 in Editor

PREMIUM PRACTICE TODAY: Health Care Reform: Past, Present, and Future

How will the Affordable Care Act affect your practice? Whether you call it health care reform, The Patient Protection and Affordable Care Act, the Affordable Care Act (ACA), or Obamacare, chances are that your practice has already felt the effects of this initiative that aims to ensure health care coverage for every US citizen. As John Hovanesian, MD, of Harvard Eye Associates, Laguna Hills, California ( www.harvardeye.com), puts it, “Health care reform will affect everyone’s practice at some level…           Download the full blog       ...

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A New Era in Healthcare: ALPHAEON

Posted by on Nov 11, 2013 in Blog

  Earlier this month, we witnessed the birth of a new company called ALPHAEON. Those attending the recent American Society of Plastic Surgery in San Diego saw first-hand the debut of a company dedicated to improving patient outcomes as well as patient experiences.   ALPHAEON is the brainchild of Robert Grant, an industry executive who has been a client of mine while at the helm of multiple companies in the self-pay segment including Biolase (laser dentistry), Allergan Medical (Botox, Latisse, Juvederm) and Bausch + Lomb Surgical (LASIK and lens-based refractive surgery). He is an...

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PREMIUM PRACTICE TODAY: Personality Quotient

Posted by on May 25, 2011 in Editor

PREMIUM PRACTICE TODAY: Personality Quotient

If a patient’s personality is the wild card of his or her satisfaction, you should know whether the deck is stacked against you. A core principle in the realm of the customer’s experience is that every customer is unique. Indeed, the days of treating your patients with a “one-size-fits-all” mentality are gone. This consumer, now a patient in front of you seeking advice regarding an elective surgical procedure, comes in with a unique personality and set of expectations…             Download the full blog       ...

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Decision Time

Posted by on Mar 15, 2010 in Article, Published Works

Decision Time

Do certain types of patients take longer than others to schedule LASIK surgery? Refractive surgeons have long tried to understand why some patients delay their decision to have LASIK after their consultation. Reasons typically involve lingering fear, concern over cost, and/or waiting for a specific event to occur. We were curious to understand the impact of time on the decision process and if the delay in signing up for surgery is influenced by demographic or physiological patient characteristics… Tags: Refractive Surgeons, staff, patient, Patients, Physiological, surgeons, time,...

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PREMIUM PRACTICE TODAY: The Premium Practice Experience – Why Office Design Matters

Posted by on Feb 25, 2010 in Editor

PREMIUM PRACTICE TODAY: The Premium Practice Experience – Why Office Design Matters

A soothing atmosphere for patients improves the working environment for staff, resulting in enhanced morale, better patient care, and a healing environment that enriches the business and reputation of the premium practice…                   Download the full blog       ...

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