A New Era in Healthcare: ALPHAEON

Posted by on Nov 11, 2013 in Blog

  Earlier this month, we witnessed the birth of a new company called ALPHAEON. Those attending the recent American Society of Plastic Surgery in San Diego saw first-hand the debut of a company dedicated to improving patient outcomes as well as patient experiences.   ALPHAEON is the brainchild of Robert Grant, an industry executive who has been a client of mine while at the helm of multiple companies in the self-pay segment including Biolase (laser dentistry), Allergan Medical (Botox, Latisse, Juvederm) and Bausch + Lomb Surgical (LASIK and lens-based refractive surgery). He is an...

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PREMIUM PRACTICE TODAY: Avoiding Analysis Paralysis: How to Choose an EHR System

Posted by on Aug 25, 2011 in Editor

PREMIUM PRACTICE TODAY: Avoiding Analysis Paralysis: How to Choose an EHR System

Selecting an EHR system is complicated for all of the same reasons it is beneficial: it affects every level of the practice. For far too long, the health care industry has found itself exempt from the norms of customer service that are found across most other businesses. Electronic health records (EHRs) have the potential to help medical practices close the gap in this area by converting their paper records to digital charts. This month’s Premium Practice Today highlights several offices that have made the switch and offers their...

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Is LASIK Dead?

Posted by on Aug 10, 2011 in Article, Published Works

Is LASIK Dead?

A long-term perspective on this elective surgical procedure. I have had the privilege to help commercialize laser vision correction for nearly 2 decades, beginning with the excimer laser’s FDA clinical trials and the international experience of the early 1990s… Tags: Refractive surgery, Procedure, LASIK, Cataract and Refractive Surgery, Laser Vision Correction, Cataract, Vision Correction, surgery, Experience, Vision Download the full article   ...

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Building a World-Class Refractive Practice

Posted by on Nov 30, 2008 in Videos

Building a World-Class Refractive Practice

Building a World-Class Refractive Practice   This event brings two dynamic teachers on stage together: John DiJulius, THE Authority on World-Class Customer Experience, and Shareef Mahdavi, Refractive Industry Expert. John and Shareef teach clients how to increase the value of their offering (and stop “giving it away”) by paying attention to what people really want — an “above and beyond” customer experience that extends beyond a laser or IOL procedure. This is a critical component to refractive surgery practices that want to differentiate their offering...

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Participant Testimonials | Building a World-Class Refractive Practice

Posted by on Nov 1, 2008 in Videos

Participant Testimonials | Building a World-Class Refractive Practice

Participant Testimonials | Building a World-Class Refractive Practice   Listen to testimonials from participants of the “Building a World-Class Refractive Practice” seminar. This event brings two dynamic teachers on stage together: John DiJulius, THE Authority on World-Class Customer Experience, and Shareef Mahdavi, Refractive Industry Expert. John and Shareef teach clients how to increase the value of their offering (and stop “giving it away”) by paying attention to what people really want — an “above and beyond” customer experience that extends...

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