The Best Things in Life…Aren’t Things!

Posted by on Nov 29, 2011 in Blog

Last month, I experienced an amazing pair of concert  events:  one to start my week, the other to end it.    More than just great shows, they were rich enough in customer experience principles to make them worthy of sharing

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Made in America: The Return Of Innovation

Posted by on Sep 11, 2011 in Videos

Made in America: The Return Of Innovation

Made in America: The Return Of Innovation   If you find yourself wondering what’s happened to innovation and the ability for Americans to invent new products, you will want to watch this video tour of Tech Shop SF, a member-based place (Kinda like your high school woodshop… on steroids!) where people can bring their dreams to life by prototyping new product concepts. Have you seen that little “square” that attaches to the iPhone and iPad for credit card transactions? It was invented at Tech Shop, and it is among hundreds of new ideas coming to the marketplace....

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Social Media Helps The Help

Posted by on Aug 23, 2011 in Blog

A recently released movie called “The Help” finished this past weekend as the top grossing movie, beating out bigger budget flicks about apes, kids, and a re-made barbarian.  What’s remarkable about this feat is that The Help didn’t open as the top movie its first week.   Opening week sets the tone for a movie’s revenue trajectory,  and revenue as well as ranking typically fall with each succeeding week a movie is in theaters.    The Help broke that trend, appealing to males and females 35 years and older.  Several movie analysts have stated that social media had a big...

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Is LASIK Dead?

Posted by on Aug 10, 2011 in Article, Published Works

Is LASIK Dead?

A long-term perspective on this elective surgical procedure. I have had the privilege to help commercialize laser vision correction for nearly 2 decades, beginning with the excimer laser’s FDA clinical trials and the international experience of the early 1990s… Tags: Refractive surgery, Procedure, LASIK, Cataract and Refractive Surgery, Laser Vision Correction, Cataract, Vision Correction, surgery, Experience, Vision Download the full article   ...

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Just Feed Me!

Posted by on May 31, 2011 in Blog

Last month, my wife and I had the pleasure of visiting New Orleans and witnessing the 41st year of Jazzfest (a great music experience for those of you who enjoy outdoor concerts).   Based on a tip from a waitress at breakfast, we learned about a great restaurant that had earned the #1 rating on Trip Advisor and I was determined we would eat there sans reservation.   We found the Louisiana Bistro on relatively quiet Rue Dauphine, which was remarkable given that Bourbon Street craziness resides just one block away.    The place was tiny (we counted 12 tables) and bustling.  The...

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