PREMIUM PRACTICE TODAY: Building a Better Staff

Posted by on Jan 27, 2012 in Editor

PREMIUM PRACTICE TODAY: Building a Better Staff

Employing the best staff has a lot to do with being the best employer. Whether you are the head honcho and only physician in an up-and-coming cataract and refractive surgery practice or the CEO of an expansive ophthalmic ambulatory surgical center, hiring and keeping the best possible employees and coworkers areas integral to the success of your enterprise as attracting and retaining patients….             Download the full blog       ...

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A Taste of Merlindia

Posted by on Sep 15, 2011 in Blog

The gourmet food truck has emerged as a new dining category in many larger American cities, giving urban workers additional lunchtime options and aspiring chefs a new means of delivering their fare besides having to open a restaurant. The trend has even spawned its own reality show, The Great Food Truck Race on The Food Network.   We traveled to Merlindia (via Washington, DC) to check out one of the more popular food trucks (as evidenced by the long lines) offered by The Fojol Brothers. In this video segment, you will see how their use of theming – which engages employees and...

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A Taste of Merlindia | Interview with The Fojol Brothers

Posted by on Sep 15, 2011 in Videos

A Taste of Merlindia | Interview with The Fojol Brothers

A Taste of Merlindia   The gourmet food truck has emerged as a new dining category in many larger American cities, giving urban workers additional lunchtime options and aspiring chefs a new means of delivering their fare besides having to open a restaurant. The trend has even spawned its own reality show, THE GREAT FOOD TRUCK RACE on The Food Network. We traveled to Merlindia (via Washington, DC) to check out one of the more popular food trucks (as evidenced by the long lines) offered by The Fojol Brothers. In this video segment, you will see how their use of theming — which...

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PREMIUM PRACTICE TODAY: You’re Hired!

Posted by on Aug 25, 2010 in Editor

PREMIUM PRACTICE TODAY: You’re Hired!

Employees’ engagement, motivation, and retention are key to patients’ satisfaction Much of my research and writing involves the customer’s experience, and how we can greatly enhance what takes place in the medical environment. Memorable experiences do not happen on their own. It takes a superb team of employees to design, stage, and continuously improve what happens when a customer walks in the door…           Download the full blog       ...

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Staffing for the Premium Patient Experience

Posted by on Apr 11, 2008 in Article, Published Works

Staffing for the Premium Patient Experience

Your employees are key to your strategy. When developing a premium patient experience, surgeons need to pay attention to four critical variables: price (what you charge); quality (as defined by the patient); experience (of your patient while under your care); and your staff (those individuals responsible for staging the experience)… Tags: employees, premium, patient, Quality, Economy, Experience, Price, surgeons, Attention, Your Patient Download the full article   ...

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