My Own Personal Nordstrom Story

Posted by on Jul 9, 2013 in Blog

Most of you have heard the legendary story about how someone returned a set of tires to Nordstrom, which they took back no questions asked.   It’s part of their legacy for legendary service and taking care of the customer. A few months ago, I went to pick up two pairs of suit pants that were needed for a business trip starting the following day.  After 20 minutes, he asked if they could deliver them to my home later that evening, so I left the store and headed back to my office.  Around 5 pm, I received a phone call from Justin, the now exasperated (and embarrassed) manager who said...

Read More

CLEO 2012 (Optical Society of America)

Posted by on Mar 21, 2012 in Engagements

CLEO 2012 (Optical Society of America)

May 9, 2012 (San Jose, CA) Speaking | “Femtosecond Technology Comes of Age in Ophthalmology” During the past decade, the femtosecond laser has emerged to become widely used in refractive surgery.  This process began with LASIK and now continues with cataract surgery, the two most widely performed surgical procedures (elective surgery and traditional surgery, respectively) in the US and likely worldwide.  This talk will review the history of commercialization of this technology. Panel Description: The introduction of femtosecond lasers to improve vision has revolutionized...

Read More

Laser Cataract Surgery: the Next New Thing in Ophthalmology

Posted by on Feb 11, 2011 in Videos

Laser Cataract Surgery: the Next New Thing in Ophthalmology

Laser Cataract Surgery: the Next New Thing in Ophthalmology   Mainstream consumers’ experiences foster more rapid adoption across the spectrum of technological innovation, including what you have to offer as an eye surgeon. Consumer trends, as well as ophthalmology’s own experience with elective procedures, strongly suggest that surgeons should get involved. The question is, when? Now is the right time to begin thinking and planning, as manufacturers are building their capacity to deliver the devices. Eventually, this technology will make its way into everyone’s...

Read More

Dad, what’s an Album?”

Posted by on Jan 1, 2009 in Blog

Dad, what’s an Album?”

My son, who received an iPOD last Christmas, innocently blurted this question as I was searching for specific music to load onto the device. Wow, how fast the world has changed! Indeed, it was a bit sobering for me to explain how recorded music has shifted from LP (long play) records to cassette tapes and now CDs. It was a mini-history lesson that was probably lost on him but really hit home with me. Today’s kids and young adults have never known a world without a personal computer, cell phone, DVDs, video games and even the iPOD (at least for the 7 year-olds like my son). They absorb...

Read More

Ideas In Action: Pianos, Ice Cream and You

Posted by on Apr 21, 2007 in Blog

April 2007 Pianos, Ice Cream and You The big “E” The Fine Print     You might not have put this together, but Steinway (the legendary piano maker) and Cold Stone (the fast growing ice cream chain) have a lot more in common than many realize. Both have some unique approaches to satisfying customers and building their business brands. Both have built their reputations without advertising (one over the past 150 years, the during the past 5). Pianos, Ice Cream and You When you buy a Steinway, one of the benefits is that the company arranges a concert by a pianist in your...

Read More