Speaking | Medflow User Group Meeting 2012

Posted by on Feb 9, 2012 in Engagements

January 8-9, 2012 (Charlotte, NC)   Speaking | Medflow User Group Meeting 2012 Shareef’s Topic: “EHR and the Customer Experience for Your Patients: Thoughts for the Road”   The meeting will focus on two days of sessions geared toward giving you the direction needed to successfully achieve Meaningful Use and receive federal stimulus payments. The meeting will be conducted in a hands-on environment led by knowledgeable members of the Medflow staff as well as members of the eye care community whose practices have achieved Meaningful Use. The Meeting is open to...

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Speaking: Unitron UNITE Program

Posted by on Feb 9, 2012 in Engagements

February 24-25, 2012 (San Juan, Puerto Rico)   Speaking | Unitron UNITE Program Shareef’s Topic: Workshop | Refining the Customer Experience in the Audiology...

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The Best Things in Life…Aren’t Things!

Posted by on Nov 29, 2011 in Blog

Last month, I experienced an amazing pair of concert  events:  one to start my week, the other to end it.    More than just great shows, they were rich enough in customer experience principles to make them worthy of sharing

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Made in America: The Return Of Innovation

Posted by on Sep 11, 2011 in Videos

Made in America: The Return Of Innovation

Made in America: The Return Of Innovation   If you find yourself wondering what’s happened to innovation and the ability for Americans to invent new products, you will want to watch this video tour of Tech Shop SF, a member-based place (Kinda like your high school woodshop… on steroids!) where people can bring their dreams to life by prototyping new product concepts. Have you seen that little “square” that attaches to the iPhone and iPad for credit card transactions? It was invented at Tech Shop, and it is among hundreds of new ideas coming to the marketplace....

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PREMIUM PRACTICE TODAY: Avoiding Analysis Paralysis: How to Choose an EHR System

Posted by on Aug 25, 2011 in Editor

PREMIUM PRACTICE TODAY: Avoiding Analysis Paralysis: How to Choose an EHR System

Selecting an EHR system is complicated for all of the same reasons it is beneficial: it affects every level of the practice. For far too long, the health care industry has found itself exempt from the norms of customer service that are found across most other businesses. Electronic health records (EHRs) have the potential to help medical practices close the gap in this area by converting their paper records to digital charts. This month’s Premium Practice Today highlights several offices that have made the switch and offers their...

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