Five Technologies Coming Your Way

Posted by on Jul 23, 2013 in Blog

Last month I attended The New York Times Global Forum hosted by columnist Thomas Friedman (author of The World is Flat).    This was a great day spent listening to luminaries and visionaries describe what’s going to happen in the world over the next two decades.    As an avid Sunday reader of The New York Times, I enjoyed what is best described as seeing the paper come alive on stage. While I took lots of notes on my iPhone, I want to share five technologies that I learned about that are on the way (well, the fifth one is already here).  Ingestible Computing  –  You will...

Read More

My Own Personal Nordstrom Story

Posted by on Jul 9, 2013 in Blog

Most of you have heard the legendary story about how someone returned a set of tires to Nordstrom, which they took back no questions asked.   It’s part of their legacy for legendary service and taking care of the customer. A few months ago, I went to pick up two pairs of suit pants that were needed for a business trip starting the following day.  After 20 minutes, he asked if they could deliver them to my home later that evening, so I left the store and headed back to my office.  Around 5 pm, I received a phone call from Justin, the now exasperated (and embarrassed) manager who said...

Read More

Speaking | Medflow User Group Meeting 2012

Posted by on Feb 9, 2012 in Engagements

January 8-9, 2012 (Charlotte, NC)   Speaking | Medflow User Group Meeting 2012 Shareef’s Topic: “EHR and the Customer Experience for Your Patients: Thoughts for the Road”   The meeting will focus on two days of sessions geared toward giving you the direction needed to successfully achieve Meaningful Use and receive federal stimulus payments. The meeting will be conducted in a hands-on environment led by knowledgeable members of the Medflow staff as well as members of the eye care community whose practices have achieved Meaningful Use. The Meeting is open to...

Read More

Speaking: Unitron UNITE Program

Posted by on Feb 9, 2012 in Engagements

February 24-25, 2012 (San Juan, Puerto Rico)   Speaking | Unitron UNITE Program Shareef’s Topic: Workshop | Refining the Customer Experience in the Audiology...

Read More

The Best Things in Life…Aren’t Things!

Posted by on Nov 29, 2011 in Blog

Last month, I experienced an amazing pair of concert  events:  one to start my week, the other to end it.    More than just great shows, they were rich enough in customer experience principles to make them worthy of sharing

Read More