When Mayday Becomes Payday

Posted by on Sep 26, 2013 in Blog

One of the trickiest issues with technology is how to effectively support customers.    This can be as simple as helping customers recover their login to a password protected website or as complicated as setting up a new home entertainment system.   Today,  Amazon chief Jeff Bezos unveiled Mayday, a really cool approach to tackling this issue.  When you press a special “Mayday” button on their Kindle tablet, a live person appears in a video screen to help.  Within 15 seconds.  And they can takeover your screen and help you through whatever is frustrating you.     This is a...

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PREMIUM PRACTICE TODAY: What Sets Us Apart?

Posted by on Jul 28, 2013 in Editor

PREMIUM PRACTICE TODAY: What Sets Us Apart?

One of these things is not like the others. Since the dawn of refractive surgery, ophthalmic surgeons who depended at least partially on out-of-pocket payments had to establish fair yet competitive pricing and have a system in place to ensure timely compensation. As the business of performing elective ophthalmic surgery evolves, cataract and refractive surgeons can look to cosmetic surgeons, aesthetic dermatologists, maxillofacial surgeons, and others to learn how to flourish in the self-pay environment…         Download the full blog       ...

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Five Technologies Coming Your Way

Posted by on Jul 23, 2013 in Blog

Last month I attended The New York Times Global Forum hosted by columnist Thomas Friedman (author of The World is Flat).    This was a great day spent listening to luminaries and visionaries describe what’s going to happen in the world over the next two decades.    As an avid Sunday reader of The New York Times, I enjoyed what is best described as seeing the paper come alive on stage. While I took lots of notes on my iPhone, I want to share five technologies that I learned about that are on the way (well, the fifth one is already here).  Ingestible Computing  –  You will...

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My Own Personal Nordstrom Story

Posted by on Jul 9, 2013 in Blog

Most of you have heard the legendary story about how someone returned a set of tires to Nordstrom, which they took back no questions asked.   It’s part of their legacy for legendary service and taking care of the customer. A few months ago, I went to pick up two pairs of suit pants that were needed for a business trip starting the following day.  After 20 minutes, he asked if they could deliver them to my home later that evening, so I left the store and headed back to my office.  Around 5 pm, I received a phone call from Justin, the now exasperated (and embarrassed) manager who said...

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PREMIUM PRACTICE TODAY: Tech Talk: Know When to Hold ’em, Know When to Fold ’em

Posted by on Feb 27, 2013 in Editor

PREMIUM PRACTICE TODAY: Tech Talk: Know When to Hold ’em, Know When to Fold ’em

Making tough equipment and technology choices. When it comes to running a medical practice, business acumen is certainly important. When it comes to operating a successful premium practice that consistently exceeds the expectations of even the most discriminating patients, the ability to make tough business decisions is paramount…               Download the full blog       ...

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