PREMIUM-PRACTICE-TODAY-Listen-up

Dialogue trumps monologue in the premium practice game.

Practice development professionals across all medical specialties and demographics have historically recommended soliciting—and acting on—feedback from patients and staff. Although this advice is universally accepted, customer relations professionals such as George Taylor suggest that the dialogue that emerges from this dynamic is even more valuable in settings like premium IOL practices, where out-of-pocket payment is critical to fiscal solvency…

 
 
 

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