Human versus Robot

Posted by on Feb 10, 2018 in Blog, New Blog | 0 comments

I’m a big fan of new technology, even though looking back at some of my purchases I realize that new does not always mean better. Take the Lytro camera for example, which claimed it would improve the image focus after you took the picture. Sounded good at the time, but It was an epic fail in the land of gizmos….     Sign up for SM2 Strategic’s monthly blog:   Download the full article       ...

read more

A Time to Share

Posted by on Feb 10, 2018 in Blog, New Blog, Published Works | 0 comments

Having just finished work for the year as well as learning how to edit home videos on iMovie as a gift to my family, I wanted to take a moment and thank you – my readers – with a moment of reflection on the year 2017. This was a year of challenge for me personally as I focused on re-energizing my consulting, my writing, and my commitment to getting in better shape in all facets of my life….     Sign up for SM2 Strategic’s monthly blog:   Download the full article       ...

read more

Cash is King (and Points are Pointless)

Posted by on Feb 10, 2018 in Blog, New Blog, Published Works | 0 comments

Many of us are enthralled with affinity cards and earning points. We use specific loyalty program credit cards in exchange for points and eventual redemption for free flights, hotel stays, and just about anything else you want to buy. Personally, I like the Southwest VISA and the Starwood AMEX and use the points for family travel. In many practices, doctors often use their AMEX gold or platinum card to pay for practice supplies and simultaneously rack up points, with the goal of using them for future travel….     Sign up for...

read more

Private Debt vs. Private Equity

Posted by on Feb 10, 2018 in Blog, New Blog, Published Works | 0 comments

I’ve received a ton of feedback from last month’s topic covering the buzz about private equity. This month, I want to share an alternative that could prove highly attractive for doctors that want additional capital yet are nervous about, or just not ready to be, giving up ownership of their practice. One of my close physician friends shared his story which highlights the benefits of this alternative – private debt – if your circumstances allow it….     Sign up for SM2 Strategic’s monthly...

read more

When Mayday Becomes Payday

Posted by on Sep 26, 2013 in Blog, New Blog | 0 comments

One of the trickiest issues with technology is how to effectively support customers.    This can be as simple as helping customers recover their login to a password protected website or as complicated as setting up a new home entertainment system.   Today,  Amazon chief Jeff Bezos unveiled Mayday, a really cool approach to tackling this issue.  When you press a special “Mayday” button on their Kindle tablet, a live person appears in a video screen to help.  Within 15 seconds.  And they can takeover your screen and help you...

read more

Five Technologies Coming Your Way

Posted by on Jul 23, 2013 in Blog | 0 comments

Last month I attended The New York Times Global Forum hosted by columnist Thomas Friedman (author of The World is Flat).    This was a great day spent listening to luminaries and visionaries describe what’s going to happen in the world over the next two decades.    As an avid Sunday reader of The New York Times, I enjoyed what is best described as seeing the paper come alive on stage. While I took lots of notes on my iPhone, I want to share five technologies that I learned about that are on the way (well, the fifth one is already...

read more

My Own Personal Nordstrom Story

Posted by on Jul 9, 2013 in Blog | 0 comments

Most of you have heard the legendary story about how someone returned a set of tires to Nordstrom, which they took back no questions asked.   It’s part of their legacy for legendary service and taking care of the customer. A few months ago, I went to pick up two pairs of suit pants that were needed for a business trip starting the following day.  After 20 minutes, he asked if they could deliver them to my home later that evening, so I left the store and headed back to my office.  Around 5 pm, I received a phone call from Justin, the...

read more

The Heart of Motivation

Posted by on Jan 30, 2013 in Blog | 0 comments

The role of every coach is to motivate his or her players to perform their best.   In professional sports, this can become very challenging as the season wears on and teams are tired.    With the NFC conference championship game looming,  San Francisco 49ers coach Jim Harbaugh had his staff find pictures – the high school recruiting photo – of  his players and had them posted above each player’s locker.  As is Coach Harbaugh’s style, he didn’t pronounce the pictures or their purpose and left the players to figure it out for...

read more

Think Critically, Act Locally

Posted by on May 17, 2012 in Blog | 0 comments

The most important college course I took had nothing to do with my psychology major or my interest in organizational behavior and what makes workers happy.   It was during my sophomore year that I signed up for “Critical Thinking 212,

read more

What Is Your Story?

Posted by on May 3, 2012 in Blog | 0 comments

Storytelling is a mode of communication that has been around as long as people have gathered around the fire.   We love a good story, which is why the storytellers among us can hold the attention of audiences large and small.  

read more