I Can't Get NoMeasuring the satisfaction of your customers is critical.

When it comes to satisfied customers(meaning patients who are glad they had LASIK), refractive surgery suffers from an identity crisis. Most people who have the procedure are transformed into raving evangelists who leave their early postoperative visits proclaiming that they will tell all their friends about their new and improved vision. But, here’s the catch: if everyone’s talking about it, why haven’t all those who’ve heard the story raced in to undergo the procedure themselves?

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