Eliminating Negative Cues in the Healthcare Environment


Shareef Mahdavi suggests taking inventory of sensory perceptions to gain insight into the patient’s experience in your practice. By objectively analyzing the surroundings, you can eliminate negative cues.

Environments in Healthcare tend to be very bland and/or very generic. Shareef Mahdavi shows how the use of sensory assessments, to eliminate negative cues in the environment, can markedly reduce patients’ no-shows and appointment cancellations leading to increase revenue.

Date: March 2009  – Length | 2:51 minutes

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