A Strand of Pearls

Providing excellent customer service requires patience and dedication, but it yields an enduring reward.

Just recently, I was inspired by the story of how a single grain of sand naturally transforms into a beautiful pearl. It’s a fascinating process in which the tiny grain reaches an oyster and becomes an irritant to its bed. Slowly and with great patience, the oyster coats the irritation with a substance called nacre…

Tags: Service, Customer Service, Refractive Practice, Marketing, time, Customer, refractive