Last month, I experienced an amazing pair of concert events:
one to start my week, the other to end it. More than just great shows, they were rich
enough in customer experience principles to make them worthy of sharing
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“You must understand what business you’re really in if you want to bond with your customers.” – SM
“We need to change the way consumers experience healthcare one physician at a time.” – SM
“Quality is defined by the customer, who uses a much wider lens than you do.” – SM
“Do not compete on price. It is the death spiral for your business.” – SM
“The word ‘selling’ comes from the Scandinavian ‘selzig’ which means to serve.” – SM
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