Last month, I experienced an amazing pair of concert events:
one to start my week, the other to end it. More than just great shows, they were rich
enough in customer experience principles to make them worthy of sharing
Search Site
“You must understand what business you’re really in if you want to bond with your customers.” – SM
“We need to change the way consumers experience healthcare one physician at a time.” – SM
“Quality is defined by the customer, who uses a much wider lens than you do.” – SM
“Do not compete on price. It is the death spiral for your business.” – SM
“The word ‘selling’ comes from the Scandinavian ‘selzig’ which means to serve.” – SM
Most Viewed
-
VISX Logo-a-Gogo Contest Winners
Views (2778) | Comments (1) | Jun 23, 2009 -
Progression Of Economic Value (POEV)
Views (2617) | Comments (0) | Nov 06, 2008 -
IOLMaster 500 and Integration of the Holladay 2 Formula for ...
Views (2483) | Comments (0) | Sep 09, 2011 -
A Taste of Merlindia | Interview with The Fojol Brothers
Views (2320) | Comments (0) | Sep 15, 2011 -
Is LASIK Dead?
Views (2255) | Comments (1) | Aug 10, 2011 -
When Mayday Becomes Payday
Views (2245) | Comments (1) | Sep 26, 2013 -
PREMIUM PRACTICE TODAY: Adding Ancillary Services to Your Pr...
Views (2177) | Comments (0) | Jul 12, 2010 -
SEO vs SEM: Which will serve you better?
Views (1997) | Comments (0) | Jun 18, 2016 -
Decision Time
Views (1935) | Comments (0) | Mar 15, 2010 -
Electronic Health Records in Ophthalmology: Case Study on Su...
Views (1928) | Comments (0) | Aug 15, 2011